Our Priority Services form is available in a selection of other languages:
How to join our Priority Services
Its free and quick to join. We don’t need any proof of your eligibility. You can also sign up on behalf of others, including a family member who you think would benefit from this free service.
- Call us on 0800 294 3259 to join
- Clicking here and fill out our easy online form.
- Download our Priority Services leaflet below, fill in the form and send it back to us by post using our freepost address.
If you use a textphone, you can joinby calling 0800 316 5457.
If you no longer require Priority Services, email us at networks.priority.services@sse.com or call us on 0800 294 3259 as we will remove you from the register.
Here are some reasons you could join
You may want to be on our register if you:
• Use medical equipment / aids that need electricity
• Have a chronic illness
• Are over sixty
• Are blind or partially sighted
• Are deaf or hard of hearing
• Have a disability
• Have anxiety, depression or any mental health condition
• Temporarily needs extra support
We understand that everyone has different needs. If you think you might struggle during a power cut, please contact us and let us know.
Related content about Priority Services
Download our resources
We have created posters, leaflets, and our new home emergency plans that you can download and share with your friends, families, and communities. Our resources are full of information and advice to help ensure you are prepared in the event of a power outage, as well as our hints and tips on how you can create your own home emergency plan with our new checklist.
Click on the drop-downs below to download our resources tailored to your area.
Click on the drop-downs below to download our resources tailored to your area.
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Free energy advice
For some customers, the cost of energy bills puts extra strain on finances at home. We have worked with our partners at YES Energy Solutions to offer our customers free and impartial expert energy efficiency advice. -
Help and advice
If we've notified you of bad weather on the way, or you've received a letter in the post regarding an upcoming planned power cut, or if you would just like to be prepared, visit our dedicated helpful tips page here. -
Join our Priority Services Register
You can join our Priority Services Register on our website here. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free. -
Community Toolkit
Tools and resources to help you effectively promote the Priority Services Register within your organisations or communities, including visually appealing posters and engaging social media assets that can help raise awareness.