Code of practice

In June 2014 Ofgem launched a review of the market for new electricity connections. Following their findings, Ofgem tasked all Distribution Network Operators (DNOs) with developing a Code of Practice (COP) in consultation with stakeholders; this was done through the Energy Networks Association (ENA).

The Competition in Connections (CiC) Code of Practice was approved by Ofgem in June 2015, following extensive consultation. The revised document was approved and issued in July 2015, with an implementation date of October 2015. It includes arrangements to make changes, so that it can evolve over time. This included the establishment of an industry panel to oversee those changes.

POC Self Identification and Self Design Approval Guidance

This document details the minimum design standards for the identification of a Point of Connection. It explains when you can determine your own POC and when you can approve your own on-site design, if applicable.

Download our high-level process guide to help determine your point of connection.

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Code of practice useful information

Read more about code of practice and our annual reports.

Dispute Resolution

Where a party considers that we are not meeting our obligations under the Competition in Connections Code of Practice, the complaints process to follow is published here.

- To see our Contact and Escalation Guide (South SEPD) click here.

- To see our Contact and Escalation Guide (North SHEPD) click here.

You have the option to seek a non-binding view from the Competition in Connections Code of Practice Panel at their next scheduled meeting. You can contact the Panel’s secretariat at code.administrator@energynetworks.org.

Should the dispute still be unresolved after the Competition in Connections Code of Practice Panel’s non-binding review and feedback, you have the right to escalate your complaint to Ofgem at Connections@Ofgem.gov.uk