We’re committed to delivering a brilliant service, and we appreciate the chance to to put things right when they go wrong.
How to raise a complaint
We've made it as easy as possible for you to contact us with a complaint.
Contact us
By post
If you'd rather write to us, you can do so using the address below.
You can also make your complaint in person by visiting us at the same addresses.
Scottish and Southern Electricity Networks
Inveralmond House
200 Dunkeld Road
Perth
PH1 3AQ
Portsmouth (England) Office:
Customer Relations
Scottish and Southern Electricity Networks
4 Penner Road
Havant
PO9 1QH
If your complaint is relating to your bill, meter, or anything regarding your electricity/gas account, you should contact your energy supplier. Their details can be found on your most recent bill.
Our Complaints Process
We’re here to help – your feedback matters
We really value your feedback and appreciate the opportunity to put things right when they go wrong. You can get in touch with us by phone, email, post, in-person or via our website and we’ll do everything we can to resolve your issue within 2 working days.
What happens next
If we haven’t been able to resolve your complaint within 2 working days, we’ll continue working closely with you to find the right resolution. If things are not resolved within 4 days, a dedicated team of specialists will step in to help guide you through the next steps.
Taking it further
If we're unable to agree a way forward, or your complaint has been open for 8 weeks, you have the option to contact the Ombudsman for an independent review. If you choose not to accept our final resolution, we’ll issue a formal deadlock letter which you can use to take your complaint to the Ombudsman.